Whole cake from Grand Café

Our E-shop offers experiences and servises, and limited number of physical goods. With every purchase the client receives Voucher/vouchers which have an unique number (ID). The voucher number (ID) is your purchase identifier.

Voucher personalisation

A voucher could be a perfect gift. For that purpose, we have provided fields for personalisation. Find them imediately above the ADD TO CART button. Fields for Recepient Name, Recepient Email and Message are provided. The Recepient's name and the Message will be printed on the voucher. The recepient email will be used as additional sending option. 

Receiving vouchers

Purchased vouchers are being received:

• by mail, the email from the Billing Address is being used. 
• if you have personalised a voucher and have filled-in the Recepient email, the voucher will be sent to it as well.
• if you are a registered user, you have all your vouchers information in your account profile. Keep track of active vouchers, used vouchers, expired vouchers. Download them or just cite vouchers IDs directly from your phone.

Using voucher for service/experience

You can use the services at time of your choice. As our experiences/services are upon availability, you generally would need a reservation in advance. Making a reservation - just cite your unique voucher number (ID).

Payment:

The following debit and credit cards only may be used for payment: Visa, Mastercard. Grand Hotel Sofia is VAT registered in Bulgaria where all payment transactions take place.